Terms & conditions

1.0 Contract

1.1 “Any contract entered into with White & White London Contracts Limited (“ the Company”) shall only be on these terms and conditions which overrides all previous terms which may be contained in any document already issued by the Company relating to the sale of its goods. By placing an order with the Company you accept these terms and conditions. Only a Company Director has the authority to amend any of these terms.”

1.2 Please note if we are working through a main contractor for a third party these terms overrides all other considerations and maintains the goods as the property of White and White London Contracts Ltd . Contracts are to incorporate this condition within its terms and condition within their Client.

2.0 Price

2.1 Our quotations:

2.11 are quoted in UK Pound Sterling (GBP) exclusive of VAT and are shown per item unless otherwise indicated. Quotations are offered with Errors and Omissions Excluded.

2.12 lapse after 30 days (unless otherwise stated).

2.13 excludes delivery (unless otherwise stated).

2.14 exclude M.C.D (unless otherwise stated).

2.15 includes for work as detailed only. Any changes or additions to the description hereto will be charged accordingly.

2.16 are based on cleared areas only unless stated. Although we will be pleased to help with or around heavy objects, this must be a prior arrangement otherwise a further labour charge may be made, White & White London Contracts Ltd accepts no responsibility for damage to property not moved or whilst being moved.

2.17 are subject to verification of site measurements.

2.18 exclude trimming of doors unless otherwise arranged.

2.2 All goods supplied remain the property of the Company until they have been paid for in full.

2.3 If you fail to pay us on an agreed date we may:

2.31 Charge you interest at the rate set under S.6 of the Late payment of Commercial; Debts (interest) Act 1999.

1. Calculated (on a daily basis) from the date of our invoice until payment.

2. Compounded on the first day of each month

3. Before and after judgement (unless a court orders otherwise)

2.32 Claim fixed sum compensation from you S.5A of that Act to cover our credit control overhead costs.

2.33 Recover the cost of taking legal action to make you pay

2.4 Quotes given are for continuous working during normal hours (Mon-Fri, 8am–5pm)

2.41 Out of hours are charged at 1.5 multiplied by the day rate.

2.5 Samples including attached photos are only to be used as a guide and due to their size should not be taken as a true representation of the completed product.

2.6 Lead times are approximate from full and final instructions, the receipt of a deposit and subject to material arriving and performing as expected.

2.7 Any drawings sent to us for purpose of a quotation must be fully dimensioned, accurate and to scale. The company cannot be held responsible for inaccuracies resultant from omissions or inaccurate information from the customer.

3.0 Order

3.1 Orders are subject to written confirmation and/or an order number or by payment of a deposit.

3.2 White & White reserve the right to levy a surcharge of £280 per man per day of the client changes an installation date within seven days of the agreed date.

3.3 Receipt of purchase order, signature of contract of deposit payment will be an agreement of Terms and Conditions of White & White London Contracts Ltd.

3.31 Contract is our word for Estimate/Quotation.

3.4 On site work the main contractor will be responsible for providing lights, electricity and clear access.

3.5 On site the main contractor will if required will make provision for safe and secured storage of the products and at all times will be responsible for the health and safety of our operatives n site.

3.6 On completion of installation the Client or site representative will sign of work.

3.61 Once sign off has occurred you are agreeing to the satisfaction of work completed.

3.62 If there are any disputes with the work carried out the work must not be signed off.

3.63 Sign off is at the client’s discretion. Any damages or marks found in the floor/products that have been cause by the fitter will only be rectified if pointed out to the fitter before the client had signed off work, any damaged noticed after this time i.e. the following day will be assumed the fault of the client and will not be rectified.

4.0 Payment

4.1 Unless otherwise agreed by the Company, the Buyer shall pay a 50% deposit of the full value of the order including VAT and any delivery charges upon confirmation of the order.

4.2 The Company will, at the time of written confirmation of any order, provide a Pro Forma stating the exact amount of the deposit payment if required. The Company shall not be required to commence fulfilment of the Buyer’s order until any required payment of the Pro Forma is received in cleared funds

4.3 Supply only orders are subject to a 50% deposit once the order is confirmed and the remainder no later than at the time the goods are declared ready for dispatch

4.4 Any payment by the Buyer shall be made by cheque or BACS transfer. Any payment by cheque will require at least 5 working days for the payment to clear before payment will be deemed to have been made.

4.5 If any payment due to the Company from the Buyer is not received in cleared funds by its due date, the Company (without prejudice to its other rights) reserves the right to:

4.51 to charge interest on overdue amounts at the rate per annum of 4% above Lloyd’s Bank Plc lending rate ruling on the last date on which payment must be made, until such overdue amounts and any accrued interest is paid

4.52 suspend all deliveries under any contract to the Buyer for so long as the default continues;

4.53 to serve notice on the Buyer that if sums due under this Agreement are not paid within 14 days, the Company shall be entitled to terminate this Agreement in accordance with Clause 10; or

4.54 take any other reasonable measures it sees fit including seeking Court relief to prevent the Buyer dealing in the Goods, or seeking an judgement against the Buyer.

5.0 Cancellation

5.1 The customer cannot cancel the contract after delivery of goods.

5.2 White & White reserve the right to cancel the Contract at any time prior to notification of the Customer that the goods are ready for delivery if it is unable to fulfil the order. In this event the Company’s only liability is to refund any deposit or advance payment paid by the customer.

6.0 Supply Only

6.1 The goods have to have been installed, handled and stored in accordance with our installation guides

6.2 Only White & White recommended installation products, such as adhesives, sub-floor preparation, underlay etc. have been used in the installation. The use of installation products supplied by any other manufacturer will invalidate the guarantee.

6.3 Any claims arising from a badly or incorrectly installed products when we have supplied only is the responsibility of the customer or their agent.

6.4 If the goods are deemed to be unacceptable they should not be installed. Once installation has occurred any issues or defects arising are the sole responsibility of the customer and their agent.

7.0 Installation

7.1 It is assumed that the subfloor upon which Goods are to be installed is flat and firm and free from damp or defect. The Company cannot be responsible if the sub floor requires treatment or repair and if required by the Customer before fitting of the goods then such treatment or repair shall be charged to the customer.

7.2 All areas must be clear of other trades or their equipment so fitting work may proceed with continuity.

8.0 Delivery

8.1 White & White will notify the customer once the goods are ready for collection/delivery.

8.2 “Any dates quoted for delivery of the Goods are approximate only and whilst the Company will use is best endeavours to meet any delivery dates quoted it shall not accept any liability for delay or failure to meet delivery dates quoted.”

8.3 If the goods are to be delivered in instalments the preceding two paragraph apply to each instalment. Failure by the Company to deliver an instalment does not constitute a fundamental breach of this contract.

8.31 Delivery and fitting is on the base that convenient parking and access to the relevant rooms will be available. If parking charges apply these will be payable by the customer immediately on receipt od an invoice from the Company. A number of our goods are bulky and the Customer shall ensure that access will be possible on the date of the delivery.

8.32 If the goods cannot be delivered due to the Customer failure to provide access or due to the customers failure to take deliver when tendered the Customer shall pay reasonable storage and redelivery costs and charges of the Company.

8.4 If the customer will not accept delivery within 3 weeks of being notified that the goods are ready the Company shall treat the Customer failure to accept the deliver as cancellation of the contract by the Customer or the customer shall pay storage charges for the goods on a weekly basis of £105 per pallet.

8.5 All goods need to be inspected and checked and any issues with quantity, quality, damage etc should be reported within 48 hours of the goods being delivered/received. You must sign the delivery note as “unexamined” if quantities have not been checked or “crate damaged” if there is any sign of damage. Any damages or defect must be photographed and packaging retained for inspection. Any damages or marks found in the products after the 48 hour notice period will be assumed the fault of the client and will not be rectified.

9.0 Risk and Property

9.1 Risk of damage to or loss of goods passes to the Customer

9.11 on delivery of the goods.

9.12 at our premises (if you are collecting them or arranging carriage.

9.2 Property of the goods shall pass to the customer when the company has received cleared funds payment in full for the goods.

9.3 You must inspect the goods on delivery. If any goods are damaged or not delivered, you must inform us in writing within 48 hours of delivery. You must give us a fair chance to inspect the damaged goods. You must sign the delivery note unexamined if quantities are not checked.

10.0 Liability

10.1 The Company cannot accept any liability for incorrect measurements of specifications provided by the customer.

10.2 Wood is a natural product containing distinctive difference in colour grain configuration and natural characteristics such as mineral highlights, knotting and pin holes. It is these differences caused by nature that creates warmth, beauty and uniqueness of each hardwood floor. Your floor may contain varying amount of these naturally occurring characteristic s. As with any wood products shade and tones can vary with age.

10.3 Stone is a natural product which varies in colour and will contain markings, small holes, fissures and flaws some which may be artificially filled and therefore

10.31 unless otherwise agreed in writing this is not a sale by sample and no warranties can be offered to match material from a sample and

10.32 any subsequent order of the same stone will not come from the same batch; colour and veining difference are to be expected as stone is a natural product

10.4 Stone is liable to staining. Although it can be impregnated with a substance to increase resistance to staining it is not stain proof and particular cannot be protected against etching from acidic substances

10.5 We are not liable for defects arising from wilful damage, negligence, abnormal working conditions or misuse of goods.

10.6 Prior to fixing all goods must be inspected for quality and shade and accepted before work commences. No claims will be considered after goods have been fixed and installed.

10.7 Due to the unique characteristic of natural wood and stone, images off of the companies websites or sales literature are for illustration purposes only and not to be relied upon as the basis of the decision to purchase.

White & White London Contracts Ltd

Unit 2 Banters Lane Business Park, Main Road, Great Leighs, CM3 1QX
Tel: +44 (0) 1245 362826 : Vat Reg. 154 7996 59 : Company Reg. No. 8382794
www.whiteandwhitelondon.com – sales@whiteandwhitelondon.com